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FAQ



1. Why couldn't order be made? your function doesn't work.
If login failed or some features didn't work, you should change your browser and firewall settings to allow the use of Session-Cookie. Session-Cookie will be only temporally used as a session-memory. It will be deleted automatically when you close your browser. After you leave our web site, nothing will be left in your computer.


2. Which format do download videos have?
Our download videos have the MP4 format. We suggest that you use "VLC Media Player" to view the videos, as it can play almost every video format and is free for download on the internet.


3. Is it guaranteed?
We guarantee that every DVD, VCD that we sell is in working condition.
Each DVD, VCD or Sex Toy that you see listed is guaranteed to be free from defects. However, if something does go wrong, we have developed one of the simplest return policies in the business.
What is it?
If there is a problem, let us know specifically what it is, within 30 days and we will--
* Exchange it for the same title (if the one you received was damaged)
* Exchange it for another title of equal price
* Give you a credit slip for future purchases.

Here are the steps to follow for movies:

Send email and tell us what happened. It helps if you also mention the type of player you're using.
We'll get back to you by E-mail with a code number that you put on the outside of the package that you send back. (You pay for the postage here, and we'll pay for the postage to you.)
When you send a movie back to us, make sure you enclose a note telling us what you want done.
As a favor, please follow these steps, since we can't accept any packages back that don't have that code number, so that means that the return process would be delayed.


4. What if I change my mind?
We're sorry, but we cannot exchange items that you decide you don't want.


5. How do I check my account?
Once you have shopped at asiacollection.net, you have already set up your own account. Your account section of our site lets you do the following:
* Check your order status.
* Your complete order history. What you've bought, when you bought it.


6. What methods of payment do you accept?
Credit card: Visa, American Express, MasterCard/Eurocard, Dinersclub
Wire Transfer
Send Cash by Post


7. Can I order by email?
Of course. Here's the best way to do that.

Choose the items that you want, and keep a copy for yourself.
email the complete order along with a note that has your name, address, credit card information, phone number and email address.

If you don't have a credit card, please use "Wire Transfer" or "send Cash by Post".


8. What is the advantages of streaming video against download video?
Streaming video can be viewed promptly, it can be played forwards and backwards. For watching a video with the same length streaming video will use less resource of your internet download capacity.


9. Will the time I bought expire?
No, it will never expire. You can view a streaming video whenever you like.


10. How will my account  be charged (Pay Per View)?
When a Video is started, your account will be charged only according to the length of the video. You can view the video, go forward and backward as long as you like.


11. What is VOD (Video on Demand)?
VOD (Video on Demand) is a systems which allows users to select and watch video content on demand. After you have bought the VOD of a film, all Scenes in the film will be then online available for you for Lifetime watching. The differences between VODs and Downloads are: a film for VOD can be only viewed online, however a film for "Download to own" can be saved to your harddrive and viewed on you PC without a limit. The video quality of downlads are better than the quality of VODs.



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